A.R.P Security Services Ltd. T/A Halifax Security Technologies respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or otherwise interact with us.

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1.              Important information

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Purpose of this privacy policy

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This privacy policy aims to give you information on how A.R.P Security Services Ltd. T/A Halifax Security Technologies collects and processes your personal data through your use of this website, including any data you may provide to us or through this website when you purchase a product or service. This website is not intended for children and we do not knowingly collect data relating to children.

 

Controller

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A.R.P Security Services Ltd. T/A Halifax Security Technologies is the data controller and responsible for your personal data (collectively referred to as “company”, “we”, “us” or “our” in this privacy policy).

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We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details set out below.

 

Contact details

 

Our full details are:

 

Full name of legal entity: A.R.P Security Services Ltd. T/A Halifax Security Technologies

Email address: info@halifax-security.com

Postal address: 31 Edwards Road, Pye Nest, Halifax HX2 7DG

Telephone number: 01422 352168

 

Changes to the privacy notice and your duty to inform us of changes

 

This version was introduced on 25th May 2018.

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It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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Third-party links

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This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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2.              The data we collect about you

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Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

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We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

 

Identity Data includes first name, maiden name, last name, title, date of birth and gender.

 

Contact Data includes billing address, delivery address, email address and telephone numbers.

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Financial Data includes bank account and payment card details.

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Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

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Technical Data includes IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

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Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.

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Usage Data includes information about how you use our website, products and services.

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Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

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We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

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We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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If you fail to provide personal data

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Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

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3.              How is your personal data collected?

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We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

 

This includes personal data you provide when you:

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• apply for our products or services.

• subscribe to our service or publications.

• request marketing to be sent to you.

• enter a competition, promotion or survey.

• give us feedback.

 

Automated technologies or interactions.

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As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

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Third parties or publicly available sources.

 

We may receive personal data about you from various third parties as set out below:

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• technical Data from our analytics providers such as Google based outside the EU.

• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

• Identity and Contact Data from third parties such as stockists, re-sellers and sub-contractors.

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4.              How we use your personal data

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We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

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Where we need to comply with a legal or regulatory obligation.

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Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

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Purposes for which we will use your personal data

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We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

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Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data. Reasons for processing your data.

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• To register you as a new customer.

• To process and deliver the requested product or service.

• Manage payments and fees.

• Collect money owed to us.

• To manage our relationship with you.

• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

• To make suggestions and recommendations to you about goods or services that may be of interest to you.

• To remind you of overdue service dates or where we need to perform the contract we have entered into with you.

• Marketing.

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We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

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Promotional offers from us

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We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

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You may receive marketing communications from us if you have requested information from us or purchased goods or services from us, our stockists or re-sellers or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

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Third-party marketing

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We will never share your personal data for marketing purposes.

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Opting out

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You can ask us to stop sending you marketing messages at any time by contacting us at any time.

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Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

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Cookies

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You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Statement.

 

Change of purpose

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We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

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If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

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Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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5.              Disclosures of your personal data

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We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

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External Third Parties as set out in the Glossary.

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Third parties we instruct to assist us in the performance of our contractual obligations with customers in the performance of services and/or installation of products.

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Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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6.              Data security

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

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We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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7.              Data retention

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How long will you use my personal data for?

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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

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Details of retention periods for different aspects of your personal data are set out below.

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Customers: Data for customers is generally retained for up to ten years after the last communication with the company.

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Recruitment Records: Information relating to unsuccessful applicants will be kept for up to five years from the date which it was decided not to proceed with their application. This data will be used to assist the recruitment process to keep a record of the names of applicants who have been shortlisted or interviewed.

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Disposal of Records: all Personal Data will be disposed of in a way that protects the rights and privacy of Data Subjects.

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By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

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In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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8.              Your legal rights

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You will not have to pay a fee to access your personal data, we may however charge a fee of £10.00 if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

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What we may need from you

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We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

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Time limit to respond

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We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.